@import url('/fonts/sora/400.css');
@import url('/fonts/sora/600.css');
@import url('/fonts/sora/700.css');
@import url('/fonts/sora/800.css');
@import url('/fonts/public-sans/400.css');
@import url('/fonts/public-sans/500.css');
@import url('/fonts/public-sans/600.css');
@import url('/fonts/public-sans/700.css');
@import url('/fonts/ibm-plex-mono/400.css');
@import url('/fonts/ibm-plex-mono/500.css');
@import url('/fonts/ibm-plex-mono/600.css');

:root{
  --bg:#f4f6f8; --surface:#ffffff; --surface-2:#edf1f4;
  --text:#1a2430; --text-muted:#5e6b78; --border:#dde2e7;
  --primary:#1c4e66; --primary-fg:#ffffff; --primary-tint:#e6eef2;
  --good:#2f8f5b; --good-tint:#e6f4ec;
  --bad:#c14953; --bad-tint:#fbeaec;
  --warn:#b8843a; --warn-tint:#faf1e3;
  --navy:#122c3b;
  --shadow: 0 1px 2px rgba(20,30,40,.06), 0 8px 24px rgba(20,30,40,.05);
}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]){
    --bg:#10151a; --surface:#171e26; --surface-2:#1d2530;
    --text:#e8edf1; --text-muted:#9aa7b3; --border:#2a3542;
    --primary:#7cb8d4; --primary-fg:#0b1216; --primary-tint:#1b2e37;
    --good:#63c08e; --good-tint:#163223;
    --bad:#e18892; --bad-tint:#3a1f23;
    --warn:#e2b46a; --warn-tint:#382c17;
    --navy:#0b1b24;
    --shadow: 0 1px 2px rgba(0,0,0,.4), 0 8px 24px rgba(0,0,0,.35);
  }
}
:root[data-theme="dark"]{
  --bg:#10151a; --surface:#171e26; --surface-2:#1d2530;
  --text:#e8edf1; --text-muted:#9aa7b3; --border:#2a3542;
  --primary:#7cb8d4; --primary-fg:#0b1216; --primary-tint:#1b2e37;
  --good:#63c08e; --good-tint:#163223;
  --bad:#e18892; --bad-tint:#3a1f23;
  --warn:#e2b46a; --warn-tint:#382c17;
  --navy:#0b1b24;
  --shadow: 0 1px 2px rgba(0,0,0,.4), 0 8px 24px rgba(0,0,0,.35);
}

*{box-sizing:border-box;}
body{background:var(--bg); color:var(--text); font-family:'Public Sans', system-ui, sans-serif; line-height:1.5;}
a{color:var(--primary);}

.topbar{background:var(--navy); color:#fff; padding:14px 20px; display:flex; align-items:center; gap:16px; flex-wrap:wrap;}
.brand{font-family:'Sora', sans-serif; font-weight:800; font-size:16px; display:flex; align-items:center; gap:8px;}
.brand .dot{width:8px; height:8px; border-radius:50%; background:var(--good);}
.topbar-spacer{flex:1;}
.lang-pills{display:inline-flex; gap:4px; background:rgba(255,255,255,.08); border-radius:999px; padding:3px;}
.lang-pill{
  font-family:'IBM Plex Mono', monospace; font-size:11.5px; font-weight:700;
  padding:5px 10px; border-radius:999px; border:none; background:none; color:rgba(255,255,255,.7); cursor:pointer;
}
.lang-pill[aria-pressed="true"]{background:#fff; color:var(--navy);}
.role-toggle{display:inline-flex; align-items:center; gap:8px; font-size:12.5px; color:rgba(255,255,255,.85);}
.role-toggle select{
  font-family:'IBM Plex Mono', monospace; font-size:11.5px; background:rgba(255,255,255,.1); color:#fff;
  border:1px solid rgba(255,255,255,.25); border-radius:7px; padding:5px 8px;
}
.role-toggle select option{color:#000;}

.wrap{max-width:1080px; margin-inline:auto; padding:28px 16px 64px;}

.eyebrow{font-family:'IBM Plex Mono', monospace; font-size:12px; letter-spacing:.08em; text-transform:uppercase; color:var(--primary); font-weight:600;}
h1{font-family:'Sora', sans-serif; font-weight:800; font-size:clamp(22px,3.6vw,30px); margin:8px 0 6px; text-wrap:balance;}
.lede{color:var(--text-muted); font-size:15px; max-width:70ch; margin:0 0 18px;}

.notice{
  display:flex; gap:12px; align-items:flex-start;
  background:var(--primary-tint); border:1px solid var(--primary);
  border-radius:12px; padding:13px 15px; margin-bottom:18px; font-size:13.5px;
}
.notice svg{flex:none; color:var(--primary); margin-top:2px;}
.notice strong{font-weight:700;}

.link-row{display:flex; flex-wrap:wrap; gap:10px; margin-bottom:26px;}
.link-card{
  display:flex; align-items:center; gap:8px;
  background:var(--surface); border:1px solid var(--border); border-radius:10px;
  padding:9px 14px; font-size:13px; font-weight:600; text-decoration:none; color:var(--text);
  box-shadow:var(--shadow);
}
.link-card svg{color:var(--primary); flex:none;}
.link-card:hover{border-color:var(--primary);}

/* tabs */
.tabbar{display:flex; gap:4px; border-bottom:1px solid var(--border); margin-bottom:24px; flex-wrap:wrap;}
.tab-btn{
  font-family:'IBM Plex Mono', monospace; font-size:12.5px; font-weight:600;
  padding:10px 16px; border:none; background:none; color:var(--text-muted); cursor:pointer;
  border-bottom:2px solid transparent; display:flex; align-items:center; gap:6px;
}
.tab-btn[aria-selected="true"]{color:var(--primary); border-bottom-color:var(--primary);}
.tab-btn[disabled]{opacity:.45; cursor:not-allowed;}
.tab-panel{display:none;}
.tab-panel.active{display:block;}

h2{font-family:'Sora', sans-serif; font-weight:700; font-size:18px; margin:0 0 4px;}
.h2-sub{color:var(--text-muted); font-size:13.5px; margin:0 0 16px;}

.btn-primary{background:var(--primary); color:var(--primary-fg); font-weight:700; font-size:13.5px; border:none; border-radius:9px; padding:10px 18px; cursor:pointer;}
.btn-primary:hover{opacity:.92;}
.btn-ghost{background:none; border:1px solid var(--border); color:var(--text); font-weight:600; font-size:13px; border-radius:9px; padding:9px 16px; cursor:pointer;}
.btn-ghost:hover{border-color:var(--primary); color:var(--primary);}

.row-between{display:flex; align-items:center; justify-content:space-between; gap:12px; flex-wrap:wrap; margin-bottom:14px;}

/* ticket table */
.table-wrap{overflow-x:auto; border-radius:14px; border:1px solid var(--border); box-shadow:var(--shadow); margin-bottom:8px;}
table{width:100%; border-collapse:separate; border-spacing:0; background:var(--surface); font-size:13.4px;}
th{text-align:left; font-family:'IBM Plex Mono', monospace; font-size:10px; letter-spacing:.05em; text-transform:uppercase; color:var(--text-muted); background:var(--surface-2); padding:9px 12px; border-bottom:1px solid var(--border); white-space:nowrap;}
td{padding:10px 12px; border-bottom:1px solid var(--border); vertical-align:middle;}
tr:last-child td{border-bottom:none;}
.nr{font-family:'IBM Plex Mono', monospace; color:var(--text-muted); font-variant-numeric:tabular-nums;}
.chip{display:inline-flex; align-items:center; gap:4px; font-family:'IBM Plex Mono', monospace; font-size:10.5px; font-weight:600; padding:3px 8px; border-radius:999px; white-space:nowrap;}
.chip-neutral{background:var(--surface-2); color:var(--text-muted);}
.chip-warn{background:var(--warn-tint); color:var(--warn);}
.chip-bad{background:var(--bad-tint); color:var(--bad);}
.chip-good{background:var(--good-tint); color:var(--good);}
.detail-btn{font-family:'IBM Plex Mono', monospace; font-size:11px; color:var(--primary); background:none; border:none; cursor:pointer; text-decoration:underline; padding:0;}
.detail-row td{background:var(--surface-2); font-size:13px; color:var(--text-muted);}
.detail-row.hidden-row{display:none;}
.detail-grid{display:grid; grid-template-columns:repeat(auto-fill,minmax(180px,1fr)); gap:8px 20px;}
.detail-grid .dk{font-family:'IBM Plex Mono', monospace; font-size:9.5px; text-transform:uppercase; color:var(--text-muted); letter-spacing:.05em;}
.detail-grid .dv{color:var(--text); font-size:13px;}

/* ticket form */
.form-card{background:var(--surface); border:1px solid var(--border); border-radius:16px; box-shadow:var(--shadow); padding:22px; margin-bottom:28px;}
.form-section{margin-bottom:22px; padding-bottom:22px; border-bottom:1px solid var(--border);}
.form-section:last-of-type{border-bottom:none; margin-bottom:0; padding-bottom:0;}
.form-section-title{font-weight:700; font-size:14px; margin-bottom:10px; display:flex; align-items:center; gap:8px;}
.form-section-note{font-size:11.5px; color:var(--text-muted); font-style:italic; margin:-4px 0 10px;}
.row3{display:grid; grid-template-columns:repeat(3,1fr); gap:14px;}
.row2{display:grid; grid-template-columns:1fr 1fr; gap:14px;}
@media (max-width:680px){ .row3, .row2{grid-template-columns:1fr;} }
.field{display:flex; flex-direction:column; gap:5px; margin-bottom:14px;}
label{font-size:12px; font-weight:600; color:var(--text-muted); display:flex; align-items:center; gap:5px;}
.req-dot{width:5px; height:5px; border-radius:50%; background:var(--bad);}
input[type="text"], input[type="date"], input[type="number"], input[type="email"], textarea, select{
  font-family:'Public Sans', sans-serif; font-size:14px; color:var(--text);
  background:var(--surface-2); border:1px solid var(--border); border-radius:9px; padding:9px 11px; width:100%;
}
input:focus, textarea:focus, select:focus{outline:2px solid var(--primary); outline-offset:1px; border-color:var(--primary);}
textarea{resize:vertical; min-height:60px; font-family:inherit;}

.pills{display:flex; flex-wrap:wrap; gap:8px;}
.pill{
  font-family:'IBM Plex Mono', monospace; font-size:12.5px; font-weight:600;
  padding:9px 14px; border-radius:999px; border:1px solid var(--border); background:var(--surface);
  color:var(--text-muted); cursor:pointer;
}
.pill[aria-pressed="true"]{background:var(--primary); color:var(--primary-fg); border-color:var(--primary);}

.tag-input-wrap{border:1px solid var(--border); border-radius:9px; background:var(--surface-2); padding:8px; position:relative;}
.tag-list{display:flex; flex-wrap:wrap; gap:6px; margin-bottom:6px;}
.tag-list:empty{margin-bottom:0;}
.tag{display:inline-flex; align-items:center; gap:6px; background:var(--primary-tint); color:var(--primary); font-size:12.5px; font-weight:600; padding:4px 8px; border-radius:7px;}
.tag button{background:none; border:none; color:var(--primary); cursor:pointer; font-size:13px; line-height:1; padding:0;}
.tag-input-row{display:flex; gap:6px;}
.tag-input-row input{border:none; background:var(--surface); padding:7px 9px; border-radius:7px; font-size:13.5px; flex:1;}
.tag-suggestions{
  position:absolute; left:8px; right:8px; top:100%; margin-top:4px;
  background:var(--surface); border:1px solid var(--border); border-radius:9px; box-shadow:var(--shadow);
  max-height:160px; overflow-y:auto; z-index:5;
}
.tag-suggestions button{
  display:block; width:100%; text-align:left; background:none; border:none; padding:8px 10px; font-size:13px; color:var(--text); cursor:pointer;
}
.tag-suggestions button:hover{background:var(--surface-2);}
.none-toggle{display:flex; align-items:center; gap:7px; margin-top:8px; font-size:12.5px; color:var(--text-muted);}

.file-drop{border:1px dashed var(--border); border-radius:9px; padding:14px; text-align:center; font-size:12.5px; color:var(--text-muted); background:var(--surface-2); cursor:pointer;}
.file-list{display:flex; flex-direction:column; gap:5px; margin-top:8px;}
.file-item{display:flex; align-items:center; justify-content:space-between; font-size:12.5px; background:var(--surface); border:1px solid var(--border); border-radius:7px; padding:6px 9px;}
.file-item button{background:none; border:none; color:var(--bad); cursor:pointer; font-size:12px;}

.lexikon-panel{background:var(--good-tint); border:1px solid var(--good); border-radius:12px; padding:16px; margin-top:6px;}
.lexikon-panel .lp-title{font-weight:700; font-size:13.5px; margin-bottom:6px; display:flex; align-items:center; gap:8px;}
.lexikon-panel .lp-answer{font-size:13.5px; background:var(--surface); border-radius:8px; padding:10px 12px; margin:8px 0 12px;}
.lexikon-actions{display:flex; gap:10px;}

.toast{
  position:fixed; bottom:20px; left:50%; transform:translateX(-50%);
  background:var(--navy); color:#fff; padding:11px 20px; border-radius:10px; font-size:13.5px;
  box-shadow:var(--shadow); z-index:50;
}

/* analytics */
.filter-bar{display:grid; grid-template-columns:repeat(5,1fr); gap:12px; background:var(--surface); border:1px solid var(--border); border-radius:12px; padding:16px; margin-bottom:20px; box-shadow:var(--shadow);}
@media (max-width:900px){ .filter-bar{grid-template-columns:repeat(2,1fr);} }
.filter-bar .field{margin-bottom:0;}
.stat-row{display:grid; grid-template-columns:repeat(4,1fr); gap:14px; margin-bottom:22px;}
@media (max-width:700px){ .stat-row{grid-template-columns:repeat(2,1fr);} }
.stat-tile{background:var(--surface); border:1px solid var(--border); border-radius:12px; padding:16px; box-shadow:var(--shadow);}
.stat-tile .sv{font-family:'Sora',sans-serif; font-weight:800; font-size:26px; font-variant-numeric:tabular-nums;}
.stat-tile .sl{font-family:'IBM Plex Mono', monospace; font-size:10.5px; text-transform:uppercase; letter-spacing:.05em; color:var(--text-muted); margin-top:2px;}

.chart-card{background:var(--surface); border:1px solid var(--border); border-radius:12px; padding:18px; box-shadow:var(--shadow); margin-bottom:22px;}
.bar-row{display:flex; align-items:center; gap:10px; margin-bottom:10px;}
.bar-label{width:190px; font-size:12.5px; color:var(--text-muted); flex:none;}
.bar-track{flex:1; background:var(--surface-2); border-radius:6px; height:16px; overflow:hidden;}
.bar-fill{height:100%; background:var(--primary); border-radius:6px; transition:width .3s;}
.bar-val{width:28px; text-align:right; font-family:'IBM Plex Mono', monospace; font-size:12px; color:var(--text-muted); flex:none;}

.export-row{display:flex; gap:10px; margin-bottom:22px;}
.export-panel{background:var(--surface); border:1px solid var(--border); border-radius:12px; padding:16px; margin-bottom:22px; display:none;}
.export-panel.show{display:block;}
.export-panel textarea{font-family:'IBM Plex Mono', monospace; font-size:11.5px; min-height:120px;}

.locked-note{font-size:13.5px; color:var(--text-muted); background:var(--surface); border:1px dashed var(--border); border-radius:12px; padding:20px; text-align:center;}

/* open questions */
.oq-group{margin-bottom:26px;}
.oq-group-title{font-family:'IBM Plex Mono', monospace; font-size:11.5px; text-transform:uppercase; letter-spacing:.05em; color:var(--primary); font-weight:700; margin-bottom:10px;}
.oq-item{display:flex; gap:10px; background:var(--surface); border:1px solid var(--border); border-radius:10px; padding:12px 14px; margin-bottom:8px; box-shadow:var(--shadow); font-size:13.6px;}
.oq-num{font-family:'IBM Plex Mono', monospace; font-size:11.5px; color:var(--text-muted); flex:none; width:22px;}

hr.div{border:none; border-top:1px solid var(--border); margin:36px 0 0;}
.colophon{color:var(--text-muted); font-size:12px; margin-top:14px;}
.detail-edit{display:flex; gap:10px; align-items:flex-end; flex-wrap:wrap; margin-top:14px; padding-top:12px; border-top:1px solid var(--border);}
.detail-edit .field{margin:0; min-width:180px;}
.attach-list{display:flex; flex-direction:column; gap:4px;}
.attach-list a{color:var(--primary);}
.logout-btn{font-family:'IBM Plex Mono', monospace; font-size:11.5px; background:rgba(255,255,255,.1); color:#fff; border:1px solid rgba(255,255,255,.25); border-radius:6px; padding:4px 8px; cursor:pointer;}
.login-card{max-width:520px; margin:40px auto;}
.settings-card{margin-bottom:18px;}
.settings-row{display:flex; gap:10px; align-items:flex-end; flex-wrap:wrap; margin-bottom:10px;}
.settings-row .field{margin:0; min-width:200px; flex:1;}
.settings-card table td{vertical-align:top;}
.settings-card .answer-cell{max-width:420px; white-space:pre-wrap;}
.link-btn{background:none; border:none; color:var(--primary); cursor:pointer; text-decoration:underline; font-size:12.5px; padding:0 6px 0 0;}
.when-rows{display:flex; flex-direction:column; gap:8px; margin-top:10px;}
.when-row{display:flex; gap:8px; align-items:center; flex-wrap:wrap; font-size:13px;}
.when-row .when-name{font-weight:600; min-width:160px;}
.when-row select, .when-row input{width:auto; min-width:120px;}
.due-cell{white-space:nowrap; font-variant-numeric:tabular-nums;}
.due-over{color:var(--bad); font-weight:600;}
.due-done{color:var(--text-muted);}
.mark-list{display:flex; flex-wrap:wrap; gap:6px; align-items:center;}
.detail-actions{display:flex; gap:10px; flex-wrap:wrap; margin-top:12px;}
.btn-danger{color:var(--bad); border-color:var(--bad);}
.attach-item{display:flex; gap:8px; align-items:center;}
.attach-item button{background:none; border:none; color:var(--bad); cursor:pointer; padding:0;}
.stat-tile.clickable{cursor:pointer;}
.stat-tile.selected{outline:2px solid var(--primary);}
.stat-tile.warn .sv{color:var(--bad);}
.banner{background:var(--warn-tint, #fdf1dc); border:1px solid var(--warn, #b7791f); border-radius:12px; padding:12px 16px; margin-bottom:16px; font-size:13.5px;}
tr.flash td{background:var(--surface-2);}
.thread{margin-top:14px; padding-top:12px; border-top:1px solid var(--border); display:flex; flex-direction:column; gap:8px;}
.msg{background:var(--surface); border:1px solid var(--border); border-radius:10px; padding:10px 12px;}
.msg-solution, .msg-lexikon{border-color:var(--good); background:var(--good-tint);}
.msg-question{border-color:var(--warn);}
.msg-head{display:flex; gap:8px; align-items:center; flex-wrap:wrap; font-size:12.5px; margin-bottom:4px;}
.msg-time{color:var(--text-muted); font-variant-numeric:tabular-nums;}
.msg-body{font-size:13.5px;}
.req::after{content:" *"; color:var(--bad); font-weight:700;}
.req-legend{color:var(--bad); font-weight:600; white-space:nowrap;}
.ticket-row{cursor:pointer;}
.ticket-row:hover td, .ticket-row:focus td{background:var(--surface-2);}
.ticket-row:focus{outline:none;}
body.modal-open{overflow:hidden;}
.modal-backdrop{position:fixed; inset:0; background:rgba(12,24,36,.55); z-index:50; display:flex; align-items:flex-start; justify-content:center; padding:40px 16px; overflow-y:auto;}
.modal-backdrop[hidden]{display:none;}
.modal{position:relative; background:var(--bg); border-radius:18px; box-shadow:0 20px 60px rgba(0,0,0,.35); width:100%; max-width:920px; padding:26px 24px 24px;}
.modal-close{position:absolute; top:12px; right:12px; width:36px; height:36px; border-radius:50%; border:1px solid var(--border); background:var(--surface); color:var(--text); cursor:pointer; font-size:15px;}
#modalBody .form-card, #modalBody > .form-section:first-child{margin-top:0;}
.modal-head{margin-bottom:14px; padding-right:40px;}
.modal-head h2{margin:4px 0 8px;}
.modal-chips{display:flex; flex-wrap:wrap; gap:6px; align-items:center; font-size:13px;}
.modal-detail{background:var(--surface); border:1px solid var(--border); border-radius:14px; padding:16px;}
.detail-images{grid-column:1 / -1;}
.img-row{display:flex; gap:10px; flex-wrap:wrap; margin-top:4px;}
.img-thumb{display:flex; flex-direction:column; gap:4px; width:140px; font-size:11.5px; color:var(--primary); text-decoration:none;}
.img-thumb img{width:140px; height:100px; object-fit:cover; border-radius:8px; border:1px solid var(--border); background:var(--surface-2);}
.lan-card{display:flex; gap:18px; flex-wrap:wrap; align-items:center;}
.lan-card .qr{width:160px; height:160px; background:#fff; border-radius:10px; padding:6px;}
.lan-card .qr svg{width:100%; height:100%;}
.lan-url{font-family:'IBM Plex Mono', monospace; font-size:15px; font-weight:600; word-break:break-all;}
@media (max-width:720px){
  .wrap{padding:18px 12px 48px;}
  .topbar{padding:10px 12px; gap:8px;}
  .topbar .role-toggle{font-size:11.5px; order:3; width:100%; justify-content:space-between;}
  h1{font-size:20px;}
  .lede, .link-row{display:none;}
  .tabbar{flex-wrap:nowrap; overflow-x:auto; -webkit-overflow-scrolling:touch; scrollbar-width:none;}
  .tabbar::-webkit-scrollbar{display:none;}
  .tab-btn{white-space:nowrap; flex:none;}
  .row-between{flex-direction:column; align-items:stretch; gap:10px;}
  .ticket-table thead{display:none;}
  .ticket-table, .ticket-table tbody, .ticket-table tr, .ticket-table td{display:block; width:100%;}
  .ticket-table tr{border-bottom:1px solid var(--border); padding:10px 12px; display:grid; grid-template-columns:1fr 1fr; gap:4px 10px;}
  .ticket-table td{padding:0; border:none; font-size:13px;}
  .ticket-table td::before{content:attr(data-label); display:block; font-family:'IBM Plex Mono', monospace; font-size:9.5px; text-transform:uppercase; color:var(--text-muted); letter-spacing:.04em;}
  .ticket-table td.nr::before, .ticket-table td.cell-patient::before{display:none;}
  .ticket-table td.cell-patient{font-weight:700; font-size:15px;}
  .modal-backdrop{padding:0;}
  .modal{border-radius:0; min-height:100%; padding:56px 14px 24px; max-width:none;}
  .detail-grid{grid-template-columns:1fr 1fr !important;}
  .detail-edit, .settings-row{flex-direction:column; align-items:stretch;}
  .detail-actions button, .detail-edit button{width:100%;}
  .img-thumb, .img-thumb img{width:calc(50vw - 30px);}
  .toast{left:12px; right:12px; transform:none; bottom:12px;}
  input, select, textarea{font-size:16px;}
}
.toast{z-index:60;}